More infos

Delivery within 7 days : As soon as we receive your products, we will send you by email your files within a maximum of 7 days, then we will send your products back to the address you have given us.

Return included : Return costs are included in the price up to a maximum size of 120 x 60 x 60 and 5 kg for the small pack, 120 x 60 x 60 and 10 kg for the medium and large pack. Once your order is placed on our website you will receive a ready to use DHL label to send us your products. We will charge you extra cost not included in price.

All social media formats : formats included in the price are the ideal 1080*1080 square format for social media feeds and e-commerce sites, 1080*1920 vertical format (9:16) for Instagram and Snapchat stories, and vertical format for Instagram feed 1080×1350 (4:5). If you need other format like horizontal for Facebook ads and 1200×628 banners (16:9) contact us !

Unlimited web use copyrights : we transfer all rights for web use. Contact us if you wish to extend these rights, for example for print or TV.

Option with model : it is possible on option to have a male or female model, with or without a face to highlight your products. Included in the option is the casting, model, make-up artist and rights (2 years).

Option GIF : Option includes capture, video editing, rights for a maximum of 3 gifs for the SMALL pack, 6 gifs for the MEDIUM pack and 9 gifs for the LARGE pack. Please specify when ordering the products you want to have gifs for.

FAQ

Can you help me choose the best art direction for my product?


Of course! Our creative team will be happy to guide you in your choices. Contact us order@picso.com !




Will all my photos be the same?


We follow the chosen theme but each photo will be unique and under the expertise of the photographer.




How long does it take to receive the photos?


Within 7 working days after receiving your products, we will send you an e-mail with a download link to your photos. We will send you back your products within 3 working days after the delivery of the images.




What are my rights on the photos?


We transfer you the web rights unlimited in time*. This will be notified in the invoice.
* Does not apply to options with recognizable models. In this case the rights are limited to two years.




How many products can I send?


You can send as many products as images ordered, you can also send us a product in several colors. Specify it when ordering!




Are shipping costs included?


Shipping and return costs are included in the price up to a size of 120 x 60 x 60 and 5kg for the small pack, 120 x 60 x 60 and 10kg for the medium and large pack. Once your order is placed on our website you will receive a delivery note ready to be used to send us your products. You are responsible for any additional costs.




Can I choose picture formats?


Formats included in the price are the ideal 1080*1080 square format for social network feeds and e-commerce sites, the 1080*1920 vertical format (9:16) for Instagram and Snapchat stories, the horizontal format for Facebook ads and 1200×628 banners (16:9) and the vertical format for Instagram feed 1080×1350 (4:5).




Can I add a GIFs option?


Yes it is possible! The option includes capture, video editing, rights for a maximum of 3 gifs for the SMALL pack, 6 gifs for the MEDIUM pack and 9 gifs for the LARGE pack. Please specify when ordering the products you want to have gifs for.




I have changed my mind about the theme, is it possible to change it?


This is possible until receipt of the products, DHL tracking number being taken as proof. After this period we cannot promise you a modification because the realization of your photos will be in progress!




What if I'm not satisfied with the pictures?


We put all our heart and professionalism into the realization of your photos. If you wish to make any changes, please contact us within 3 working days of receiving the images. If despite everything you are not satisfied, we will refund you! The refund period is 30 working days.




Is a monthly or annual subscription possible?


Absolutely! Absolutely! Contact us at order@picso.com for more information.




Who takes the pictures?


Our entire team has extensive experience in content production. We are part of the YOUNG group, with whom we work on many campaigns for major brands.




Where are my products photographed?


Our photos are taken in our fully equipped studio in Berlin (Germany). To learn more about the studio, see our "the studio" section.
We also have a studio in Paris in the process of being created and we are preparing to open some elsewhere in the world.




What happens if my products are damaged or lost?


We are responsible for the loss or breakage of your products at H+24 from the time we receive your products (the time it takes for us to unpack them and check the contents of the package) until it is deposited with the DHL office, DHL tracking number being proof. Outside this period, we are no longer responsible for the goods.




I would like a theme or a personalized project, is it possible?


Exactly! Exactly! Write to us at order@picso.com for more information.





More questions ?

Contact us !

Blender Studio

Boddinstraße 32,

12053 Berlin

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order@picso.io

T: +491794353259

CGU